As a practice we encourage patients to share their comments and suggestions regarding the care that they receive. There are several methods available to provide your feedback; in writing for the attention of the Practice Manager, via the NHS choices website, using our suggestion box or completing a "Friends and Family" survey.
"We've been going to this surgery for 27 years and seen many changes always to the better. Our children have grown up under the watchful eye of the surgery staff, late evening calls for high temperature, projectile vomiting, chicken pox, ear infection...we knew that our children were safe once the doctor had seen them. GPs always have time to listen, they have empathy and take you seriously. They offers sensible advice and tell you the truth. My mother in law died of cancer, my father in law had a heart attack.
We had support as a family. My father, who lived with us for seven years, had the best service we could wish for, right up to the moment he died. Dad was nearly 95 and was always treated well; the GPs always spoke to him and asked for his wishes/opinions. If he was ill and unable to go to the surgery we had a home visit. The doctors were always polite and dad felt safe, understood and encouraged. The reception staff, unfortunately, get the brunt of people's annoyance / anger when trying to book appointments or patients wants information in a hurry. It must be hard to listen to angry or demanding patients who may not realize that the surgery by now have over 7000 registered patients. Well done support staff, you are doing a great job."
15th Sept 2015
"I would like to draw your attention to your receptionists who in my view are the most helpful and professional assistants I have come across. They are always patient, helpful and incredibly polite. When you are under pressure, a kind receptionist really can take the edge off your anxiety. They put my local GP practice to shame. Please would you share my sentiments with them"
14th Dec 2015
"I have always received an excellent service from Cross Street Surgery and the staff are outstanding. Compared with the experiences of friends and family in other areas of the country, I feel so fortunate to have this surgery meeting the healthcare needs of my family. I have always managed to make appointments in a timely manner and received exemplary care. A wonderful asset to the village and community. "
18th Jan 2016
"As a new patient I have been very impressed with the care and consideration of all the staff and am very glad I chose the Maxwell Drive surgery"
2nd Feb 2016
"The practice is always running within 10 minutes of on-time and the doctors are caring and sensitive. They take time to look into what the actual problem is and carefully explain everything in a way that is easy to comprehend. I am extremely please with my experiences at this practice and have zero complaints."
12th Feb 2016
"The surgery, particularly Dr Williams, has been a constant source of support for me throughout a very difficult period in my life. The fact that they never gave up on me helped me not to give up on myself"
4th March 2016
"Being a new patient in this practice and having Doctor Brockurst I feel so lucky. Had no problem at all signing up to this practice and Dr Brockhurst as been a star to me. She understands, listens and is with me all the way. God must have sent her to me."
3rd June 2016
"I am happy that I have chosen this surgery for myself. All staff, doctors and nurses are very helpful and kind. My auntie and her family are registered here too"
30th November 2016
"I almost always get a same day appointment when ringing 1st thing.It's an excellent surgery and the appointment system works really well. My previous practice I had to often wait 2 weeks. Doctors are really thorough and always listen really well."
2nd December 2016
"As a family we feel very lucky to be part of this Practice Family and still feel this after more years than we care to remember. The addition of Ann Ball to an already fantastic range of employees, is just the icing on the cake. I know the doctors etc aren't always on time but please just think why - they are not having cups of tea, they are listening to somebodys problems and one day that could be you who needs those extra minutes. A very big Thank You to everyone of the staff for your care and attention."
6th January 2017
"Myself and my Family have been with Hathern/Maxwell Drive Surgeries for approx 4 years. I can honestly say that this is the best Doctors Surgery I have ever had. Every single member of staff and GP's are first class. I have one teenage child who has a lot of chronic medical conditions and the rest of the Family use the practice when needed. Our usual doctor is a wonderful GP and very knowledgeable, takes time to listen and really show understanding, never makes you feel uncomfortable at all. Recently, I have had to see two different doctors and they were great. We have also had a recent help and support from another doctor. They were all so caring and welcoming and willing to listen to the concerns and give you lots of support and advice on a plan going forward. The staff in the dispensary at Hathern are so friendly and helpful and again, nothing is any trouble what so ever. The receptionist are also extremely supportive and understanding and do all that they can to help you. I do recommend both Practices to friends and always speak very highly of everyone that together make such a fantastic team. Thank you all very much...A Team to be proud of.!!!"
23th March 2017
"Had a great experience here today with an on-the-day appointment. Was able to get through on the phone in the morning quite quickly despite being number 17 in the queue, got an appointment for the late morning. Was waiting 10-15 mins (to be expected at any surgery!). The doctor was very helpful, friendly and happy to talk about my questions. Got my issue resolved very quickly and easily, will definitely be using this surgery again! Also the receptionist was great, although busy they took the time to change some personal details on my account with no delay."
6th September 2017
"I was given an appointment on the day with the Specialist Practitioner who has made it very comfortable for me to talk openly and honestly about a personal situation."
2nd October 2017
"I value greatly your surgery, I have been with you for many years and can easily say it is the best surgery I have been to in my life. So thanks to all of you at the surgery, it has been an important part of helping me to manage my ill-health problems."
10th October 2017
"I always find the surgery excellent in accomodating us. Excellent doctos, always feel extremely satisfied after an appointment."
"Always fantastic care , practice always accomodating, staff very proactive."
"It's a wonderful surgery, doctors and staff are fantastic"
"I was treated and seen by very courteous staff. All was done in a very timely manner. You should be very proud of what you have here"
My visits to Cross Street surgery over the last three years (although not often) have been made such a pleasant experience by all of the fantastic people I have met - including the reception staff, the nurses and the doctors and the ladies in the pharmacy.
Would highly recommend to anybody who wants to feel better just by meeting nice people